1. Introduction
  2. We are a Destination Management Company engaged in Tour Operating activities. Our company was duly incorporated under the laws of Mauritius, has Business Registration Number C19165001.
  3. We own and operate this platform and service (the website). The content and infrastructure of the website, the online reservation service provided through the website are for your personal, non-commercial use only, subject to the terms and conditions, privacy policy and guidelines set out below.
  4. We, at all times, act as agent/intermediary between our suppliers and you.
  5. This document governs your relationship with us. Access to and use of this website is subject to and conditional upon the following terms and conditions, guidelines and privacy policy. These terms and conditions apply to all users of the website. We strongly advise you to liaise with us if any term of the terms and conditions, guidelines and privacy policy is not clear.
  6. By using the website, you agree to all the Terms and Conditions, guidelines and privacy policy as may be updated by us from time to time. It is strongly advisable that you check this page regularly to take notice of any change we may have brought to the said terms and conditions, guidelines and privacy policy. Your continued use of our website following the posting of any update and/or change constitutes acceptance of the update and/or change.
  7. The terms and conditions, guidelines and privacy policy apply to all our products which are available through our website, through any mobile device, by email or by telephone.
  8. To use our website once the webpage is opened, country of origin selected, the products we offer selected, you have to tick the Terms and Conditions box which is a mandatory field.
  9. A booking is made by you with us before checking out and after full payment for the products you have selected is made by credit card.
  10. We accept your booking through a “confirmation email” after we receive the payment approval from the bank. In the event that we cannot accept your booking, an email will be sent to you.
  11. If you make a booking on behalf of others, we shall take it that you have the authority of each of those other people to enter into a contract and that you and they have jointly and severally agreed to our terms and conditions, privacy policy and guidelines. You will be the lead contact for your group and all correspondences and arrangements for yourself and all members of your group will take place between you and us.
  12. The contract between you and us comes into existence when we issue you with a confirmation notice after having received payment approval from the bank.
  13. Definitions and Interpretations

“Arrangements”  – All references to “arrangements”, “holiday”, “booking”, “package”, “tour” mean holiday arrangements unless otherwise stated.

“Confirmation Email”  – is an email to confirm approval of your payment and booking. This confirmation email comes with vouchers for bookings and an invoice summary.

“Group Bookings” – includes all bookings made for 2 or more people and includes all the people travelling with you and for whom you have made a booking.

“Platform” – is the website and application owned, controlled, managed, maintained and/or hosted by us on which its service is made available.

“Service” – is the online reservation service and facilitation of payments for our products and services as made available by “Suppliers” from time to time on the Platform.

“Supplier” – means the provider of products e.g. hotel, villa, apartment, bungalows, (theme) parks, attractions, water/sea activities, museums, sightseeing tours, cruises, coach tours, transfers, insurances, and any other travel or related product or service as from time to time available on the Platform.

“we”, “us”, “our”  refer to FLAMBOYANT TRAVEL AND TOURS LTD.

“you”, “your”, “he”, “she”, “customer”    refer to the person, company, association and entity making the booking.

3.            Disclaimer/Exclusion/Limitation of Liability

3.1       We act as an intermediary between you and our suppliers of activities, attractions and other products. We accept no liability of any kind whatsoever to you and/or your group, and/or dependents for any death, personal injury, loss, consequential loss or damage of any kind you and/or your group, and/or your dependents may suffer unless caused by our own direct negligence.

3.2       Although we use reasonable skill and care and are diligent in providing our products and/or selecting our suppliers, the material on our website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, accurate, complete and timely sources of information. We cannot guarantee that, all information, including historical, is accurate, complete or correct at all times nor are we responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), omissions, inaccurate, misleading or untrue information or non-delivery of information that may relate to inter alia product descriptions, pricing, promotions, offers, transit times and availability.

3.3       You expressly agree that your use of or inability to use our products is at your sole risk. The products delivered to you through our website, as expressly described on it, are provided on an ‘as is’ and ‘as available’ basis for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

3.4       Links to other internet websites from tour website are provided as a convenience only to the users of our website. We shall not be liable for any damage and/or injury arising from use of, reliance upon or access to such third-party websites.

3.5       Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or  rating of any supplier (or its facilities, venue, products or services). Any reliance on the material on the website is entirely at your own risk.

3.6       We are under no obligation to update, amend or clarify information on the website including without limitation, pricing information, except as required by law. We reserve the right to correct any error, inaccuracy or omission and to change or update information or cancel bookings if any information on the website is inaccurate at any time without prior notice (including after you have submitted your booking).

3.7       No compensation of any kind or responsibility can be taken if, due to circumstances beyond our control, for example, when we have to notify a change to your arrangements after departure, or when our suppliers or we cannot supply your arrangements in full or in part as agreed, you suffer any loss, injury, accident, or damage of any description to person or personal property.

3.8       A circumstance beyond our or our supplier’s control includes one that cannot be foreseen or avoided, even after taking all due care and includes but is not limited to war, terrorist activity, civil unrest, industrial disputes, acts of god, natural or nuclear disaster, high level of water, technical or maintenance problems and bad weather situations or forecasts.

3.9       We reserve the right to cancel scheduled tours, attractions and activities at any time in the event of hazardous weather conditions or unforeseen operational problems.

3.10     We reserve the right to refuse admission to anyone at our sole discretion.

4.            Copyright

4.1       The copyright in this platform and service, the website, its contents, including, without limitation, all graphics, text and computer programs contained therein, the underlying code, the pages displaying this website and the arrangement of the website is owned by us.

4.2       The viewing, printing or downloading of any content, graphic, form or document from the website grants you only a limited, non-exclusive license for use solely by you for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works or other use.

4.3       The website is protected under applicable copyrights, trademarks, registered trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the website is strictly prohibited.

5.            Privacy Policy

  • Our privacy policy, which sets out how we will use your information, can be found at [Privacy Policy Link].
  • By using our platform and service, our website, you consent to the processing described therein and warrant that all data provided by you is accurate.

6. Prices

6.1       You agree that whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. You agree that such errors and mistakes (including misprints) are not binding.

6.2       All prices, including VAT and any applicable tax, are displayed on our website and/or the confirmation email. Prices are per person or group and subject to validity as indicated in the confirmation email.

6.3       The price of each specific accommodation, attraction, activity, tour and excursion is to be found in the product description. Prices as advertised include the price of providing the attractions, the cost of handling, reservation fees, credit cards processing fees, clearance fees and local taxes. Unless detailed otherwise in the specification of the activity, these prices do not include transportation, food, beverages, guide, tips/gratuities to tour directors, drivers, and local guides, and do not include any other service which is not detailed in the product description.

6.4       We reserve the right to change, amend or correct prices shown on our website at any time before or after you have booked. Prices are based on the local tariffs offered by our suppliers.  Tours and services are subject to currency fluctuation. If the price of your booking changes, we will pass on the details of the change to you as soon as possible. Prices for the activities on the website are in Mauritian Rupees. It is possible to pay for the activities in euro, pound sterling, or dollars in such cases the price will be converted at the prevailing foreign exchange rate.

6.5       The currency converter is for information purposes only and should not be relied upon as accurate. Actual rates may vary.

6.6       Each product on our website has an age definition and child rates are based on the age definition specific to the product.


7.1       Online Reservations can only be made with a valid credit card. When you make a booking with us through our website, the bank carries out a standard authorization check on your payment card to ensure that there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase.

7.2       However, if you do not want to use our payment system or do not own a credit card, you can always contact us to discuss alternative payment methods.

7.3       The booking made by you will be considered valid only when approved by the bank (“MasterCard”). If the bank (MasterCard) does not approve the transaction, the booking will automatically be cancelled and you will be so informed by email.

7.4       For bookings through our website, only credit cards are accepted. Full payment is required to make a booking. Credit cards which accepted are:

·         VISA

·         Mastercard

·         American Express

7.5       On special requests, it is also possible to pay by bank transfer directly to our bank account.

7.6       Charge-back customers who pull chargebacks will be reported to all major credit bureaus as a delinquent collection account.

8.Prepayment, cancellation, no-show, refunds

8.1       If, for any reason, you decide to cancel your booking, your credit card will be credited with the appropriate amount as per the cancellation policy applicable.

8.2       You will be charged with a cancellation fee of 5% of the total price of the voucher (to cover our card processing and handling fees).

8.3       Cancellation policy of a booked activity for a specific date is as follows:

                    Cancellation Policy                                         Charged as a % of the                                          order amount for the activity
         Prior to 30 days before the date of the activity                                         5 %
        15-30 days before the date of the activity                                         20 %
        7-14 days before the date of the activity                                         35 %
        3-6 days before the date of the activity                                         50 %
        Less than 2 days before the date of the activity & No Shows                                   100 %

Please note:

  • All the above refers to working days only (Monday-Friday).
  • Reserved date for the activity is the specific date on which the customer is supposed to go on the activity/attractions/service according to the reservation made by him/her.
  • Notice of cancellation will only be effective when it is received by e-mail at contact@flamboyantmauritius.com.
  • Cancellation charges are calculated as a percentage of the booking amount for the activity the customer would like to cancel.
  • The date of which we receive your written notification of cancellation is the date we will use in order to calculate the appropriate cancellation charge.
  • No refunds are available once a tour, activity, attractions or service has commenced, or in respect of any package, spa treatment, meal or any other services already utilized.

§  In case an activity is cancelled due to bad weather conditions, we guarantee you a full refund. However, if the activity operates and you decide not to go, you will be charged for the last minute cancellation amounting to 100%.

§  In case of a “No Show” or in case you arrive late to an activity, the tour will leave on time and you will be charged for a last minute cancellation amounting to 100%.

§  Entrance tickets to Museums, national parks, Aquarium, Botanical garden, and tickets for special events are non-refundable in all circumstances.

§  Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total amount payable by you for the cancelled activity.

§  If any member of your party is prevented from travelling, that person may transfer their place to someone else. In case the order was made on the name of the person who is prevented from travelling, you must inform us as soon as possible about this change and provide a name of the other person who will use the activity (so we can change the order on his name).

8.4       Late payment, wrong bank, or credit card details, invalid credit cards or insufficient funds are at your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the Supplier so agrees under its own (pre)payment and cancellation policy.

8.5       If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with our Duty Officer. He/she can help you if needed with informing the supplier. We do not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the supplier.

8.6       In the unlikely event of the cancellation of an activity, attraction, package trip by us, we will:

§  Propose an equivalent trip and/or package to you.

§  If you refuse that option, then we shall provide 100% full money refund to you in the total amount paid by you to us for the activity which has been cancelled.

§  The only exception to the above would be cases of force majeure or as a result of unusual and unforeseeable circumstances beyond our control.

8.7       To be eligible for consideration, refunds must be requested by sending an email to contact@flamboyantmauritius.com . Requests received by any other method including direct email to a staff member or online chat or phone conversation or text message or to the supplier will not be considered or processed. Refund must be requested within 28 calendar days from the day of the cancellation.

8.8       With regard to cancellation of your Accommodation:

(i)         By making a booking, you accept and agree to the relevant and applicable cancellation and no-show policy, to any additional (delivery) terms and conditions that may apply to your visit or stay and to the cancellation and no-show policy of the supplier based on his house rules.

(ii)        If you wish to review, adjust or cancel your booking, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the accommodation provider’s cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your booking and remember to make further payments on time as may be required for the relevant reservation.

(iii)       If you or anyone on your holiday booking decides to cancel the holiday, the lead name must notify us of the decision as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail within 24-hours of the notification by the lead name. Cancellation will take effect from the day we are notified of it provided that written confirmation is received by us within 24-hours of the original notification. For our part, the material date is the day on which we receive your written confirmation of the cancellation notice.

(iv)       A cancellation invoice will be sent to you within 7 days. If you do not receive this, please, contact us immediately in order to prevent an increase in charges.

(v)        The house rule of the supplier will prevail over our “General Accommodation Cancellation Charge per person cancelling”. However, in the event that the product does not mention the suppliers’ house rules, our “General Accommodation Cancellation Charge per person cancelling” shall apply.

Our General Accommodation Cancellation Charge per person cancelling:

Prior to 61 days:5% of total holiday cost
60 – 42 days:50% of total holiday cost
41 – 33 days:60% of total holiday cost
32 – 15 days:90% of total holiday cost
14 days or less100% of total holiday cost

9. Indemnity

9.1.      You agree in toto to indemnify, defend and hold harmless us, our directors, officers, employees, consultants, agents and affiliates from any and all third-party claims, liability, damages and/or costs (including but not limited to legal fees) arising from your use of this website or your breach of the terms and conditions, privacy policy and guidelines.

10.       Booking on a specific preferred date. 

10.1     In order for us to process your booking in full and provide you with the product you desire on your preferred specific date, we strongly advise that you book the product a minimum of 15 days prior to the date on which you would like to use the product. All bookings are subject to availability.

10.2     In case you fail to book the product a minimum of 15 days prior to the date on which you would like to use the product a product, we cannot guarantee that your booking will be confirmed.

11.       Complaints and problems. 

11.1     We operate a complaint handling procedure which we use to resolve disputes when they first arise.

11.2     If you have any reason to complain or in case you experience any problem with your trip, activity or attraction, this must be brought to the attention of the relevant supplier immediately so that action can be taken by them to remedy the problem.

11.3     If you remain dissatisfied, you must write to us within 28 days of the day of the activity, while mentioning your booking reference and full details of your complaint. The assistance we provide to resolve your complaint is provided in our capacity as intermediary only.

11.4     If you fail to follow this complaints procedure, we will not be able to claim the compensation on your behalf.

12.       Damage to or theft of personal belongings. 

12.1     We cannot be held liable if your personal belongings are damaged or stolen during your activities. It follows, therefore, that we are not obliged to reimburse you for damages in this regard.

12.2     You accept that you have a personal responsibility to take due care and attention by keeping close watch on your personal belongings and to refrain from bringing valuables to any activity.

12.3     Insurance to cover the loss of baggage and valuables is also highly recommended and is not in any means included in any of our activities/trips/or any other product.

13.       Liabilities. 

13.1     We act as an intermediary only between you and our suppliers of activities, attractions and other products. We therefore accept no liability of any kind whatsoever to you and/or your group, and/or dependents for any death, personal injury, loss, consequential loss or damage of any kind you and/or your group, and/or your dependents may suffer unless caused by our own direct negligence.

13.2     We accept no responsibility or liability whatsoever for any government restraints, acts of war and terrorism, weather conditions, or for any misadventure or casualty or any other force majeure or causes beyond our and the supplier’s control.

13.3     You understand and accept that all matters referring to the attractions and activities supplied to the customer are in the sole responsibility of the supplier. The supplier will be solely responsible for providing the said attraction and activities with due care and diligence, making sure that the service he provides will be of the highest quality, while keeping high service standards.

13.4     You agree to indemnify our employees and us against any liability, although we may at our sole discretion agree to assist in the resolution of problems, and take our own action against any supplier and the party who is in breach of its obligations.

14.       Duty Officer.

14.1     We offer a twenty-four (24) hour assistance. You can reach our Duty Officer on the number provided in the confirmation notice and/or voucher/s.

15.       Waiver

15.1     If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

16.       Entire Agreement

16.1     The terms and conditions, privacy policy and guidelines constitute the entire agreement and supersede any and all preceding and contemporaneous agreements between you and us. Any waiver of any provision of the Terms and Conditions, Privacy Policy and Guidelines will be effective only in writing and signed by officer and/or director duly authorized to represent us.

17.         Jurisdiction

17.1     This Agreement shall be governed by the Laws of Mauritius and any dispute arising in in connection to the interpretation and/or fulfillment of this Agreement shall be submitted to the exclusive jurisdiction of the competent Courts within the Republic of Mauritius.


By using our website, you agree to follow and abide by the guidelines set out below. These guidelines may be revised from time to time and it is strongly advisable that you check this page regularly to take notice of any change we may have brought to the guidelines.

  • Accommodation
  • Hotel Grades

Choosing the right hotel can be a dilemma.  Whilst most hotels have official star ratings, in some cases, these cannot always be relied upon. We have categorised all hotels online to give you a general guide. Standards can however vary between hotels of the same class. It is important that you carefully read the individual hotel descriptions before making a choice.

  • Triple/Quad Rooms

A third or fourth person sharing a room either shares existing beds or has an extra bed (which may be of camp-bed style) placed in a double/twin room. As conditions may be cramped you may wish to consider booking two rooms.

  • Children

Car Seats

If you are travelling with young children, it is important to note that child seats are not provided for transfers and the relevant and applicable legislation varies from country to country.  If you specifically require a car seat, we advise you to either take your own with you or call our Sales team and we will do our utmost to try and arrange this for you – there may well be an additional charge for this.

Free child accommodation stays

Where we offer ‘free child accommodation stays’ at many of our hotels, these are generally based on sharing existing beds in the room. If you require a separate bed, you must advise us at the time of booking, as there may well be a charge added to your booking, or this charge may be payable locally. Any meal plan charges will still apply.

“Children on holiday”

Offers are subject to availability of triple or quad rooms. Infants are under the age of 2 years on the date of travel. Please note meals are not provided for infants. Infant charges are based on an infant sitting on an adults lap and additional charges will apply for infants requiring their own seat. Any charge for a baby cot in the room and food are paid by the guest direct to the hotel. Individual hotels will operate different policies and full details will be provided locally.

Under 18’s travelling without parents or with one parent

You are strongly advised to look into the legal requirements for children travelling alone or with one parent or with other duly authorized adult/s.

  • Minimum Stays

Minimum stays are required at certain hotels for certain periods. Where applicable these will be advised at time of booking.

  • Booking a Room for Early Arrival or Late Departure

Generally, hotel rooms will be available between approximately 14 00 and 15 00 hours and are to be vacated between 10 00 and 12 00 hours, irrespective of your arrival or departure times, unless we have stated otherwise. Should you wish your room to be ready prior to 14 00 hours on your day of arrival or available after 10 00 hours for an afternoon or evening departure, it is possible to reserve the room at the time of booking at a cost no greater than the extra night price quoted.

  • Promotions/ Offers/ Room Upgrade/ Honeymoon/ Anniversary Offers

When the offer of a room upgrade is mentioned, it is usually an upgrade to the next category of room (not suite) available within the hotel. We will of course do everything possible to arrange the provision of a double bed for honeymoon couples but it is not always possible to guarantee this and the provision of a double bed does not constitute a term of your contract with us. Anniversary offers apply for wedding anniversary while on holiday. Remember to advise us if it your honeymoon or Silver/Golden anniversary and to take a copy of your marriage certificate with you on holiday. In order to qualify, your stay and/or holiday must be started and completed within the date band specified, under the individual offers as stated.

For hotel sale discounts and bonus night offers, where there is a minimum stay requirement, the nights spent at the hotel must be consecutive. Offers shown are correct, but they may change at short notice, and not all offers can be combined. These offers are frequently updated so for the most up to date and available offers, please contact our sales team, or check on-line to check which offers apply to your holiday.

(e)          Extras

At certain hotels, we may offer a complimentary lunch, dinner, or hotel bar credit or Spa treatments as part of a promotion or bonus.

(f)           Bonus Night Offers

Where we specify bonus night offers this will not necessarily mean bonus nights are multiplied if you book a longer duration, therefore, please ensure you ask at the time of booking to clarify the number of bonus nights you will receive.

(g)          All Inclusive & Hotels For Couples

Some hotels specified ‘for couples’ cater for mixed sex couples only. We recommend that if you are a same sex couple, you thoroughly research your chosen hotel before you book, to ensure it is suitable.

Hotels often place restrictions on restaurants and meal arrangements. All Inclusive does not necessarily mean that unlimited food and beverages are available 24-hours a day and it is uncommon for minibars to be included in such packages. Individual hotels will operate different policies and full details will be provided locally.

(h)          Local Festivals – Public Holidays

The festivities may temporarily disrupt your holiday and some religious holidays may result in a reduction of facilities and entertainment. Others are somewhat folkloric but great fun to be a part of. We suggest that you take this information into consideration when selecting your departure date. Various events are organised throughout the season, and we therefore suggest that you thoroughly research your chosen area before booking.

(i)            Other Hotel Guests

Many hotels, especially in cities and major resorts, accommodate weddings, conventions and conferences. Also, at certain times of the year, some destinations have an influx of groups such as incentives, students, associations or clubs. The hotels we feature are shared with guests from many countries with different cultures and customs. We have no control over the acceptance of bookings at the hotels that we feature. We are therefore unable to accept responsibility for any inconvenience caused by such groups or their activities.

(j)            Holiday Seasons

Some hotels have quieter ‘off peak’ periods when you can take advantage of uncrowded beaches and a more personal attention from hotel staff at excellent prices. At this time, it may be necessary for hotels to scale down the size of some of their facilities, such as restaurants, to match demand. Similarly, during peak periods hotels experience full occupancy which may result in a livelier atmosphere and slower service in busier facilities.

(k)          Meals

  1. Meals, if included, are based on table d’hôte menus or buffet, unless specified otherwise in the text. Holidays which include main meals generally commence with dinner on the day of arrival at your hotel and terminate with breakfast (on half board) or lunch (on full board) on the day of departure. All Inclusive packages generally finish at check-out time on your day of departure between 10 00 hours and noon. After this time, payment for any additional meals must be made direct to the hotel. No refunds on meals not taken can be given.

ii)         Special diets of any kind (including vegetarian) can seldom be catered for adequately within the constraints of a table d’hôte menu and cannot be guaranteed. We would therefore strongly recommend that anyone with special requirements takes a holiday where no meals (or only breakfast) are included and simply buys the most acceptable dishes from the à la carte menu available locally.

iii)         Where breakfast is included, this will more commonly be full breakfasts, although continental breakfasts are provided at certain hotels. Please ask at the time of booking if this is important to you.

iv)        Supplements for optional meal plans offer you the opportunity of being able to budget for extra costs before you go. In some cases, you may find the cost of the meal cheaper locally, however we regret that it will not be possible to refund the difference either during or after your holiday.

v)         Pre-booked meals may be subject to dining in the main restaurant only and on occasion, it may be necessary to be seated with other hotel guests. If you have paid a half board supplement it may be possible in some hotels to ask for a credit from the table d’hôte dinner to be used against a meal in an à la carte restaurant. Please note that the value of the voucher will generally be considerably less than the half board supplement included in your holiday price.

vi)        Hotels often place restrictions on restaurants and meal arrangements. All Inclusive does not necessarily mean that unlimited food and beverages are available 24-hours a day and it is uncommon for minibars to be included in such packages. Individual hotels will operate different policies and full details will be provided locally.

(l)            Water/Electricity Supplies

In a tropical country like Mauritius, the water and electricity services struggle to keep up with the increased demands. Limited rainfall can put further pressure on their provision. Hotels do everything possible to maintain full services. However, occasional power cuts and/or water restrictions may be experienced.

(m)         Accommodation In the Tropics

In many hotels, especially beach resorts ‘insects’ in the rooms are almost inevitable. It should by no means be taken as a sign of dirtiness, as it is simply a fact of life in these destinations. Views from some hotel rooms may be partly obscured by palm trees and other vegetation that can grow very quickly in tropical climates.

(n)          Watersports & Other Activities

Many hotels offer Watersports and other sporting activities, in some cases, these may be free of charge. Please note that in the interest of your personal safety, the operators of these activities may require that you demonstrate your competence prior to commencement and reserve the right to refuse participation for any reason if they feel this may compromise your or another guest’s safety. Please note there may be certain age restrictions for children/adults to do certain activities so please ensure you enquire locally.

(o)          Behaviour

Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any hotel manager, tour leader or other person in authority, your behaviour is causing or is likely to cause danger, upset or damage to property or is persistently affecting the enjoyment of others, we reserve the right to terminate your holiday. Should this happen, no refund or compensation would be paid and we will have no further responsibility for your holiday arrangements including return travel.

(p)          Personal Belongings and Lost Items

For security reasons valuables should be kept to a minimum and packed in your hand luggage along with your medicines, camera, film, electrical or battery-operated appliances, as well as basic essentials such as a change of clothing and toiletries. It can be easy to lose items but it is your responsibility to look after your property at all times and you must ensure you are adequately covered by comprehensive insurance. Hotel rooms are equipped with safes for that purpose. If you lose any personal items whilst on holiday, please obtain a written report from a local representative, or police, to help with any insurance claim upon your return.

(q)          Peak Season Supplements

During peak periods such as Christmas, New Year and Easter, you may find that supplements are added to the cost of your holiday. The supplements may be for certain holiday departures and/or accommodation on specific dates. They do not necessarily indicate that additional services such as Gala dinners will be provided. The cost of these supplements will be quoted to you at the time of booking.

  • Experiences, Excursions & Tours:
  • Experiences

Experiences which form part of your package:

We are pleased to be able to offer a list of various experiences and activities, which you can pre-book and pay for as part of your holiday package. Some, such as diving or other water sports activities, may require you to be in good physical and mental health. By booking with us you confirm that you and your party are in good health and have no medical history that would make it dangerous for you to participate. You must observe safety instructions at all times. Please note that they may be subject to minimum numbers and could be cancelled at short notice. In such circumstance, you will receive a full refund of monies paid for the excursion or activity in question.

For experiences which do not form part of your pre-paid package:

We also offer assistance and representative services at the hotel during your stay. You will be able to reserve a wide range of experiences and activities, for which you pay locally.

  • Tours – General health requirements

Most of our tours are not suitable if you have any disability or have reduced mobility (including being confined to a wheelchair). Therefore, in the interest of safety and comfort for all groups as a whole, you must be fit enough to participate or alternatively you must have an able body carer to assist you throughout the tour. Please note that some of the featured touring itineraries may involve early starts and long days, with substantial travel between featured sites and destinations. As vehicle and road standards may not be comparable to what you are generally used to, please keep this in mind when considering any personal health concerns, as well as your general comfort.  

  • Local Purchases

We cannot accept responsibility for any items you may purchase locally ie: jewellery/furniture/ clothing etc and the quality and value of such cannot be guaranteed. We recommend that you check whether or not any extra charges will be payable for import duty or freight and we are unable to assist with any costs you may incur in this respect.

  • Group Transfers

In our services we propose group transfers from airports/hotels and vice versa unless otherwise stated on the appropriate pages or your documentation. A group transfer is generally a shared transfer and the type of vehicle used will normally be dependent upon the size of the group, with stops being made en-route to drop off/pick up other clients. The duration of your transfer will be dependent upon the individual arrangements required. Alternatively, we offer the choice of upgrading to your own private transfer at the appropriate cost.

(e)          If We Change Your Holiday Accommodation

We do not control the day-to-day management of your accommodation, and in exceptional cases it is possible that we may be advised that the reserved accommodation has been overbooked or your accommodation may have to be changed for other reasons. If this happens before your departure or on arrival in resort, we will endeavour to provide accommodation of at least the same standard in the same resort area. If only accommodation of a lower standard is available, we will refund the difference between the accommodation booked and that available, and will pay up to Eur 50 per person for any inconvenience.

(f)           Weather

World weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your holiday due to bad or unusual weather conditions.

(g)          Our Staff

We pride ourselves on the quality and friendly professionalism of our staff. In our search to continually improve our level of service, we are committed to on-going training, part of which involves the recording of phone calls.

(h)          Late Bookings & Special Offers

Please note that many of the hotels and tours included in our late bookings and/or special offers are also featured in our other main website. Any offers/facilities detailed therein are not applicable to late bookings or special offers unless otherwise stated.

General Note:

·         We reserve the right to refuse service to anyone for any reason at any time.

·         Prices for our products are subject to change without notice.

·         We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

·         We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

·         Certain products may be available exclusively online through the website. These products may have limited quantities.

·         We have made every effort to display as accurately as possible the products with the appropriate colours and images of our products. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

·         We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

·         All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us.

·         We reserve the right to discontinue any product at any time. Any offer for any product made on this website is void where prohibited.

·         We do not warrant that the quality of any product, information given out, or other material purchased or obtained by you will meet your expectations, or that any errors in the website will be corrected.

·         You may contact us for any detail’s relation to our suppliers.